Service and personnel are excellent. However, your mark-up on parts is excessive. Several months ago in needed a thermostat replaced and was charged $300.00 for a thermostat that I could buy on Amazon for $43.00. Saturday I had to have a hose bib replaced and was charges $200.00 for a hose bib that can be purchased from Ace Hardware to $59.00 and change. I don;t mind a 100% mark-up but the noted items are very excessive.
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