We stopped using Comfort Air because we lost trust in their technicians and central office/billing departments.
--Equipment that was functioning before system check ups needed repairs within weeks of the visit.
--In one instance we paid for a part and installation, and within in days it was determined the part was not required for safe operation of the system and was, in fact, causing a malfunction. The part was removed, but there was no credit for the charge for first trip.
--In two instances we were told there would be no charge before service or at the time of service: 1]Comfort Air insisted, over my objections, that a part and labor were covered under warranty. 2] refrigerant was provided at no charge based on the expectation of replacing the coil. In both cases we were billed after the service. We paid both bills. Comfort Air did NOT get the coil replacement job.
--Although the coil replacement was not done we received a bill for it shortly after a failed appointment for replacing it. [I told a tech and a scheduler it was a two-day project the first time it was replaced. However, they scheduled it for a Friday in July. The techs who came to do the work said it couldn't be completed in one day and would have to be finished on Monday--leaving us with no AC over the weekend. We agreed that was not acceptable.]
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