I already posted one on FaceBook but here you go! My Water Furnace began to shut down showing a 'water flow' fault. After trying to reset it twice, I called Southwest around 10:30. In less than an hour Orlando, the service tech, was on scene and checking things out. He determined the problem was that both of my water circulation pumps were malfunctioning. It was too late at night to do the repair so my wife and I spent a VERY cold night (so cold the water in the house froze). Early the next morning Russel and Orlando were out and in a matter of hours the HVACC was working better (and quieter) than it had in decades! Price was high but much better than being cold.
So five stars for the quickness of the response; the friendly professionalism of the repairmen and the quality of the work done. I would recommend Southwest to my friends and kin (and have done so repeatedly over the last three decades I've had the Water Furnace).
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