This is the second time we used APC for our rental home. The first job was interior paint of the entire house about three years ago. That job was done nicely without any issues.
This time, we wanted to paint the exterior of the house. The job was started and completed as promised beginning of December 2016. There were a few touch ups and rework that needed to be done. An appointment with the painter was scheduled where the items were discussed. The foreman arrived late to this appointment, but agreed that all items would be taken care of as soon as possible.
The painter came out to do the rework on December 20, but did not complete all the rework to our satisfaction. The paint on the front door still looked awful.
After another phone call to APC, they sent the painter out again, who called us to schedule an appointment, stating that somebody needs to be at the house so he can paint while the door is open. A couple of hours before the appointment, he called to say he didn't have enough paint and he needed to reschedule for the following weekend, Jan 7 2017. He never showed or called that day. With another three phone calls and messages left with the foreman, the manager, the front office we were promised that the problem will be addressed as soon as possible. The painter was scheduled again to have the work completed on Jan 14; he was supposed to be at the house between 11am and noon. He showed before 10 am. Luckily the tenant was home and was able to open the front door to have the rework started.
Unfortunately, after the rework was completed, the front door looked just as bad as it did the first time he painted it. Since we had to check with APC so many times, one would have thought the manager might want to follow up on whether the work was done to our satisfaction, but nobody called us to do so. We are unclear why the company kept sending the same person out instead of having somebody else come out who could perform better quality work.
This whole situation cost us a lot of time and anxiety. We had to arrange our schedule to meet the painter on several occasions, call back multiple times trying to get a hold of somebody in the office, left voice mails, waited for call backs. In the end we are left with an ugly looking front door that we will somehow take care of ourselves, since APC apparently cannot send somebody to do the job right. Needless to say we are an unhappy customer.
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