We had another company come out first and were extremely unimpressed with their service. They recommended replacing the entire unit but the unprofessional of the technician led us to get a second opinion. Southwest came to the same conclusion, we needed to replace our entire unit, but because of the professionalism and thoroughness of the technicians we felt much better about the decision. The work was completed in a timely manner and everyone we dealt with was very knowledgeable and professional.
RESPONSE FROM Southwest Air Conditioning and Heating:
Mary we strive to give the best customer service out there, while other companies just want to sell you something we take the time to go over every detail and find a solution to your problem. Thank you for your kind words for our men we will pass this on to them and thank you again
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