The support staff is excellent. The workers were generally very good. Their pricing was outrageous. I was charged for "labor" since warranty covered the parts... but it was at a set fee! Minus charges for Refrigerant, labor was $970 for about 3 hours total. Uhh, that's about $323 an hour!! I was told it was because they have "set fees for certain jobs". Gotta love those "set fees"!!
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