What a nightmare. Brought a car in with minor damage. It needed one part replaced and some minor work and a paint. They said they finished it early went to get the car. It looked awful. Other than the paint job looking awful (Rough and blotchy) there was paint splash all over the place. They had paint on the headlight, grill, air intakes, the wheel wells, assorted black rubber parts and the air dams under the car. I showed it to the manager and he got annoyed. But agreed to clean it up so instead of coming with another ride I drove myself and checked out it out myself. Again manager got annoyed. I am sorry parts you bring in as one color should remain that color. Parts that come in smooth should remain smooth. Paint should not be lumpy drippy or gritty. Manager agreed that he would clean up the paint spray and would fix the paint job in three weeks after it set better. I said that I would pick up the car on Friday if he would do and put in writing that the car paint would be fixed in three weeks. He agreed. I came today Friday to pick up the car. it was in the paint booth still taped up. They said it would be ready in 20 minutes. I said my ride could not wait and I could not risk being stranded in Hamden. During this time I put in numerous complaints with Maaco corporate, this has accomplished nothing. They promised me a call back with 48 hours by the franchise owner. Nothing happened. They keep taking down your info and say the franchise owner will resolve it. Oh they don't take credit cards because to many people refute the charges! Lesson learned never take your car to a place that won't take credit cards! Now they are threatening me with storage charges if I don't pick up the car right away! I think they should pay both my wife and I for hours wasted instead! Run very fast!
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