The service received was fair this time. Expectation is raised due to previous visits/services.Being a key location in Woodland Hills adds to the service volume; understandable. A customer can see the difference but should never experience it and unfortunately this time my experience disheartening. Being that I was shuttled to my office from the shop early on a weekday, needed to get picked up & taken back to the dealership. That didn't happen & I spent the day wondering about my car, transport to the service center & what to do to get home. This is the closest service center for me so, will give it another visit.
more