Bluegrass gets 5 stars for how they treat the animals; 1 star for how they handle complaints. Here?s an example.\r
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I?m a repeat boarding customer for BG. I board my dog for 7 days while I am on vacation. I drive for 9 hours miles back from the beach and get my dog at 6 PM. At 9:30 there is bloody diarrhea on my dining room carpet (the stain won?t come out). At 11:30 it happens in the bedroom. I confine the dog in the kitchen on a tile floor. At 12:30 it happens again. It is as bad as the first two combined. I don?t worry about diarrhea, but blood is another matter. At 2 AM we are at the Emergency Animal Clinic. That costs over $200. By 9 AM the dog has had a total of 10 sizeable bloody diarrhea stools - four of them between 4AM and 9AM. \r
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I call BG to see what help they can offer. I get this from the owner: ?It is stress diarrhea, we didn?t cause it. Besides, you signed an agreement that we are not responsible. People are always looking for someone to blame. (I only told them what happened, I never said they caused it.) I don?t know what you want (because she never gave me a chance to suggest anything). Here are some tips on what to feed him.? \r
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I take the dog to my vet. He gets more IV fluids and some special i/d food. That?s another $100. My $200 boarding bill ends up costing me $500 and BG isn?t responsible. Fine. You don?t get a ?Like? on Facebook for that. You could have said: ?I hear you are worried about your dog. Bring him in and we?ll check him for free and we?ll give you some i/d for him.? How hard would that have been? I could have suggested it if the lady had given me half a chance. Instead I got to hear about her woes. Maybe she was having a bad day. My dog sure had a bad night and mine wasn?t much better. The good news ? the dog is fine.
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