Called late at night, got the answering service, explain my situation even told them that if they could walk me through shutting down the gas I would wait till tomorrow and she said no ...that they would send somebody out as soon as possible. Within the hour I had A service rep fixing and replacing the broken part that was causing the water leak. I am still amazed at how easily this was resolved with absolutely no issue . I felt bad for the rep working so late and he had such a positive attitude that it was so pleasant to interact with him while he was fixing my heater in the attiic at 10:30 pm.
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