Initially, I thought I was getting a great deal. Aaron and I agreed to 3 hours at $95 per hour for my son's graduation, and I advised that I would pay in cash if that was okay. He said "Sure, customers do it all the time. Simply pay the driver. We won't charge your card. We just need it to confirm the reservation." So it was settled...I thought. The driver, Steven, seemed to be a pleasant gentleman. He arrived earlier than expected and greeted my son very nicely. They went to dinner, but after that it was all downhill. The driver was stuck on a wrong street and the boys had to help him turn around. They almost needed to call a tow truck...luckily they got out and made it home safely. I paid the driver cash and he advised that he'd leave the funds with my invoice on Accounting's desk, so that I would not be double-billed through my card. I said, great! The event was on a Friday...by Monday afternoon, I was charged $380 to my bank account. I WAS LIVID! If they were going to do something other than what we'd agreed upon, I could've simply left the funds in my account. Secondly, the fee was completely over what I'd agreed to. I agreed to 3 hours, but was charged for 4 hours. So I paid $340 and then they stole $380 from my bank account. I thought well it was probably an honest mistake, let me call and get this figured out. I got the run around for 2 days from Miriam (who refused to give me the manager's name) and then Aaron finally stated that I was right and the charge would be reversed. They only reversed $292 and still left me with the remaining $88 that should've been reversed as well. I called again the third day. Guess what? He answered the line, heard my voice and hung up in my face. I called again, another person says...um he's out for the next 30-45 minutes. So...in essence, I had called 11 times over the course of 3 days in an attempt to resolve while my account gets overdraft fees, etc. Still NO RESOLVE to this day! We are currently in dispute unfortunately and I will NEVER deal with this so-called business again! VERY UNPROFESSIONAL! The next transportation company I deal with will need to create a written contract, because some people aren't trustworthy...SMH
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