On-Time and professional. He went through troubleshooting but after a couple of hours found that the grinder pump outside was off. Wish he would have found it first. They charged me full price for everything they completed and it was fairly expensive. After a day or two, I thought that it was a very expensive bill when he could have just turned the grinder pump on. I called them and gave them the information and they were very responsive and refunded a portion of the total charge. I found the experience to be satisfying and would recommend. They are a high quality business, in which they charge a bit more but, in my initial experience, feel like they can be trusted.
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