Had dealt with Mahoney in the past and was a little hesitant when I learned it was now part of Ravinia. Prior recommendations from friends had indicated Ravinia had some of the highest rates in the area. However , as I considered this to be somewhat of an emergency I wanted to go with a known reputable company. The phone was answered on the first ring, I got a call back within 15 minutes and the technician was at my home an hour later. I cannot say enough about Dan. I told him I would even consider a new back up system but he made it clear that he wanted to review what was in place before making any such decisions. He presented several options including using the sump pump I had purchased earlier in the day. He took the time to discuss the advantages of the different options and indicated there was no need to replace the backup as it was a good model and just needed some adjustment. He got to work and had the job completed very quickly. It is rare to feel so comfortable with a technic
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