The first time I had American Housekeeping clean my house I was thrilled with the results and wrote a rave review for them. Everything was spotless and I could not have been happier with the service. However, I just had my second cleaning and am beyond disappointed. My floors were not mopped, bath tub had not been cleaned and the kitchen counters had not been cleaned, and finger prints on the tables. It was pretty clear they did a shoddy job throughout the entire house. I called the office to let them know I was dissatisfied with the service. They didn't seem to be too concerned with it. They offered to have the team come back that afternoon and "reclean". When I said I didn't want a team who provided such poor service back in my house, they said they could send the "quality control team leader" when they cleaned my house next month. When I said I wanted to cancel my service, they offered to give me a discount on my NEXT cleaning. There will not be a next cleaning. I'm not paying them to kind of clean my house. Save yourself some time and money and don't bother with American Housekeeping.
more