We had one experience with Brothers a few months ago and we were very pleased. We were former customers of Frank's Auto Care for decades from Stone Road to Lake & Denise and Frank sent us brochures about Brothers. We have lived in Charlotte for 41 years (my husband for all of his life) and we like working with local businesses. But this last time was crazy. My husband's 2009 Kia Sportage clearly needed a starter which is the info we gave when we had it towed in. The cost for a starter and a battery, which we understood the connection, was astronomical. Almost $850 for parts and labor. A starter costs less than $200, a batter perhaps $120 so $500 for labor. Insane. Turns out we got stuck with a "diagnostic charge of $100. I called 3 other places. 2 garages and our Kia dealership. All of them said we were grossly overcharged. And all of them said that if they needed to diagnose the problem (which was truly unnecessary since we told them what was wrong), they would have deducted that cost from the overall job. Sorry Frank, we cannot go back to these guys. Way too much money for a simple fix.
more