My experience with Stone City LLC was kind of different. First of all, the salesperson was great. They did a terrific job of selling to me and showing me different options. They helped me to get the best deal and they made sure the fit was good. The purchase went very well. Now, my issue was that the two ends on my island needed to be buffed out because they were a little rough from the cut. I called Stone City and asked them about getting it fixed. They said they don't do that. When I told them that I bought it from them, they said okay, they would have the owner call me back. He never called. I called back a week later they just brushed me off. Another week went by, no call. I even called the installers that did the job and they didn't call me back either. I finally made an appointment with Stone City. Well, nobody showed up. I called and asked why they didn't show up, they told me there was a miscommunication between them and the owner, who was supposed to come out. Well, he finally came out the next day and it was all taken care of. It was just a lot of work to get them to take care of this. And the fix wasn't difficult, and it didn't take long. Their follow up definitely needs to be improved. I would still recommend them, the installers did a superb job. I even called up Stone City and let them know what a great job the installers did. I'm very happy with the finished product.
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