I am Tim Steen, I am the one that dealt with your company for the work done on the vehicle that belongs to my daughter Chelsey. I do not have a problem with the labor charge but the fact you double charged for the parts and the diagnostic was not included in the cost of replacing the part is also upsetting. I understand having to pay a diagnostic charge when a customer does not have the work done while the vehicle is in your shop but to put that charge on top of the replacement is just a way to get extra money from people that do not know anything about service work. I will be telling everyone I know that you charge an extremely high price for the work you do and I will encourage them to post this information on social media. As you can tell by this information I will never us your shop again.
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