The staff is amazing. We brought our sick kitty in for a check-up. After entering the exam room kitty was given several minutes to explore and then handled gently and with professionalism. Kitty was diagnosed with a terminal illness. The staff treated us and kitty better than my primary care physician. They even cried when we did. Each time before treatment we were given an itemized estimate and a clear explanation of what each item was. There was never any pressure to pursue more expensive treatment even when it was offered. We had many questions and were given time to think about each and every option. Unfortunately we had to put kitty down to keep her from suffering. They waived some of the test fees on the final visit. \r
kind\r
caring\r
friendly\r
professional\r
THE BEST humans on earth are the ones at the VCA Lancaster
more