I, entered into a contract (enclosed) with Comfort Windows On July 9, 2015. The contract which, comfort windows require me to sign states that: five windows would be installed within 6-8 weeks from July 9, 2015. The total cost was $1990.00. I gave them $1300.00 on July 9, 2015 and the remaining of the balance was to be paid upon installation. Moreover, they have had their advertisement in my yard for well over 10 weeks now. The contract states, “Yard Sign Discount, “but I was not given the discount. This can be seen on the contract, which is enclosed.
As of today, September 14, 2015, I had not received any correspondence from Comfort Windows, which is why I called Comfort Windows first this morning. I spoke with Ester. She did not know I was a customer; however, I immediately asked her how long it would take to have five windows installed from start to finish. Verbatim she stated, “8 to 10 weeks.” I then asked her to pull up the contract and have a manager call me.
I tried to speak with the General Manager when he called; however, he told me the contract was “loose” and the 6-8 weeks had no bearing on when I would receive the service I paid for on July 9, 2015. I told him I did not have time to talk to him because he would admit that he was in breach of contract. He acted as if I had done something wrong. At 12pm on September 14, 2015 the General Manager called back and offered to install the windows on September 26, 2015. July 9 thru September 26, is well beyond time the dates on the contract state, which is 6-8 weeks. This timeline was set by Comfort Windows.
I told the general manager I wanted the “Yard Sale Discount,” and he said no and that he would not be calling back.
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