The pump stopped functioning properly on our dishwasher, which was still under warranty. Docs was the company that handled the warranty. They came as scheduled - with a courtesy call when the repairman was on his way which was greatly appreciated. He was professional, found the problem, ordered the parts. On the followup trip, he got the parts installed, no problem, and stayed to run the machine through some cycles to ensure it was working properly. He gave me some helpful tips on what may have contributed to clogging the pump - in a polite (nonjudgmental!) way. Very happy with the service.
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