Once I was told that the back seat would have to be removed in order to perform the repair service I asked for an "approximation" of what the repair might be. The next week they called me to say that the backseat had been removed and the repair would be an additional $350 on top of the $135 charge to remove the backseat. After being assured there would be no additional charges to return the backseat to its position I decided to cut my losses and not have the repair work done.
When I picked up the vehicle after closing time I found many of my backseat area belongings left out in the bed of the truck that had gotten rained on. And then the invoice for the backseat work was $27 higher than I was quoted. The owner apologized for having left my belongings exposed to the elements and refunded $27 but didn't feel the need to reimburse me for work that was done prior to an estimate even though he stated that providing an estimate before any work is their standard procedure. In knowing that an accurate estimate may have been difficult to provide I had asked for an "approximation."
They have performed adequately on other vehicles of mine in the past however I was disappointed this time.
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