NO ONE TOLD ME over the phone at the time that I scheduled my appointment, that if you don't have dental insurance then you are expected to pay the ENTIRE amount of the bill upfront at the time of check in on the day you come in for your surgery. 4 wisdom teeth extracted with sedation, total cost $1,045... due NOW or they won't see me, bye-bye. They refused to bill me for it or let me make payments. The most sympathetic thing the receptionist did was hand me a brochure for a program called ""Care Credit"" saying ""Try calling this number and let me know how it goes"". And by this time it was about 5 minutes until my appointment. I stepped outside and called it, got a confirmation for an approved line of credit that didn't even cover the entire amount. I went back inside and took her the information, and then had to scramble to come up with the remainder of the due amount. What a nerve-wracking nightmare! Not something I expected to have to deal with right before I was supposed to be going back to have 4 wisdom teeth pulled! My nerves were quite frazzled. It was extremely stressful!\r
Once they got their money they called me back within minutes. A nurse sat me down in a chair, while another came in and started the IV for the sedation. Who I'm assuming to have been Dr. Solano, came in and peeked at me, and asked ""Are you ready?"" and had me open my mouth to take a brief look at my teeth, then turned out the overhead light and disappeared. That was the only time I saw him during the entire visit. The next thing I remember was waking up to the awful feeling of someone ripping tape off my mouth very quickly, and I blinked a few times and opened my eyes. A nurse was standing nearby with her back turned to me. I asked her a question, I can't recall what it was, and she quickly replied ""You're all done."" They went and got my family from the waiting room to escort me out, and just said ""You can go now"". They had very little to say to me. They never sent me to a ""recovery area"", they didn't even give me ice packs to apply to my face, they never offered a wheelchair. They just handed me some extra gauze, some prescriptions, an instruction sheet, and sent me on my way. Dr. Solano never came back to check on me after the procedure. It was all very fast, I think I was in the dentist chair for a total of twenty minutes. \r
I have to say that the experience was quick, impersonal, un-compassionate, and the thing they seemed to be most concerned with was getting all of their money upfront. I did not feel like a patient, I felt like a number. \r
I would not go back to this place, and I would not take my children to this place. I would want anyone I love or care about to get much better treatment than I received at this office.
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