Review of Eylander Electric\r
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The service for which Eylander was hired was a very simple one for a home ? patch up a nicked wire, and install a new outlet on our front porch.\r
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After two visits by their electrician and five visits by the rather rude supervisor, and a visit to their business to talk with the owner... the new outlet still does not work. The supervisor is also refusing to come back out to our house to complete the job. They charged $600 for this disservice, $100 of which the supervisor dodged answering for in the invoice ? overcharge!!\r
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Personalities of the supervisor and owner are disgraceful. In our experience, Jim Eylander (the owner) and John Eylander (his son, the supervisor) are clearly 'classic' males ? thinking that women can have no brains, and that customers do not know anything about being an electrician. Jim talks down to customers and does not listen to customers (not because he can't with his age, but because he won't... he ignores what you say and interrupts to continue his own talking.)\r
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After their electrician installed the outlet and left, we nudged it (it looked a little crooked) and IT SPARKED AND SMOKED!! Clearly something wrong, and not safe! Immediately called the supervisor and had him send the electrician back. Supposedly, fixing that part of the problem.\r
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When we tried actually using the outlet the next day, it was 'dead'. Another visit by the (now angry) supervisor), with no resolution from it. The only outcome was the supervisor saying very angrily that our house was the problem and not his worker's job.\r
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My wife pointed out where the problem may come from (short answer ? they tapped into the wrong wire ? the middle of a three-way circuit), but John the supervisor completely ignored her. He does NOT like being told his work is wrong. Same results from talking to Jim the owner. ?You're not an electrician! You don't know what you're talking about!? and interrupting us, the customers, constantly. Half hour conversation with him got absolutely nowhere. (Note: We have installed a dozen programmable thermostats in the house, replaced countless outlets and switches, rewired antique light fixtures, moved high voltage heaters...all by ourselves. We know some things about moving electrons around!) \r
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I could go on for 15 more pages (that's how much I wrote for my own records)! But, too many details to be interesting for a review.\r
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So, bottom line - $600 for a non-working outlet, and being talked down to almost every step of the way. Zero customer service, 100% customer DISservice.
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