WAITED IN YOUR CUSTOMER AREA FOR CLOSE TO THREE HOURS.AFTER HEARING NOTHING FROM ANYONE I CHECKED TO FIND OUT WHAT WAS GOING ON WITH MY VEHICLE. THE LADY SAID SHE HAD CALLED MY NAME THREE TIMES. SHE SAID KESSLER ,NOT KAISER. I WOULD RECOMMEND YOUR PEOPLE SPELL THE PERSONS LAST NAME SO SOMEONE DOESN'T SIT THERE FOR AN EXTRA HOUR GETTING UPSET. I DOUBT IF I'LL BE BRINGING THE VEHICLE BACK FOR SERVICE AT YOUR BUSINESS.
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