They have great advertising and an impressive showroom. It's as nice as a car dealership. Unfortunately it is like a car dealership. Your agent will promise you whatever it takes to close the deal. And when it's closed you will be left wondering, when something is wrong, why can't I reach anyone ever again. I ordered a simple closet. It was installed. The salesman designed it without the doors in the draft, thus I have a terrible time reaching for things. The edges are very sharp and I cut myself often on the edges. Plus the installer (of many years so he said) didn't have the proper hooks to deal with the interet cable inside the closet, which are common in closets. The installer hung some makeshift sharp hooks that are dangerous to touch. Lastly my salesman R. E. never would call me again, nor answer my emails nor deal with the problem that he and his installer has placed on me. I was, like a car dealership, left with my lemon to deal with on my own. I could not recommend them to anyone as they will tell you, ""we stay with you though the whole process and we inspect it after."" This is not the truth at all. You pay, they put it in, and you never hear from them again. If I was smarter I would never have been sucked into that showroom.
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