My wife and I have used American House Cleaning (AHC) out of Roy for at least two years. At first it was awesome! Over the last year we have had to have them come back and re-clean a few times due to an unsatisfactory clean. They were happy to come back and did a complete re-clean that was amazing! This time it was just too much so I am canceling my service. My home is about 3000 sqft and each year the cost to clean it gets raised about $10, which is inflation. I am a firefighter and am usually home when they clean, I go out to the garage and work on projects. Today the two cleaners that showed up I had never seen before. I let them do their cleaning and I worked on projects. When they were done they asked if I wanted to inspect the house so I did. Several things were not dusted, two rooms did not get vacuumed, the master shower still had some mildew around the bottom. I pointed these things out and they cleaned them. I checked the master bath vanity top and could feel it was dirty. The cleaner stated “it is probably hair spray residue.” What happened is they only wiped what could be seen and did not bother to move anything to wipe under it. When I spoke with a cleaner she stated this was their first time cleaning our home and their supervisor gave them a quick rundown of what to do.
As they cleaned the areas that were missed I checked other areas. The items on the kitchen counters had not been cleaned under. Many picture frames were not dusted. An ottoman had not been moved and vacuumed under. Light switches were dirty and many more things that their checklist shows will be cleaned were not. I could have saved myself almost $200 and done the same job in the same amount of time.
Now I do not blame the cleaners, I blame the lack of supervision. If this was their first time cleaning my home like they stated and the supervisor obviously knew it was way didn’t the supervisor at least come out and check to make sure it was done right or better yet come clean with them to show them how to do it right. As it was I was doing the supervisors job taking time out of my day off!
I use to recommend this service to others but no longer will. I will have some competitors give me a bid and see how that goes or I may just save the money and take half a day every three weeks and clean it myself.
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