Bought a brand new 2015 Focus ST at San Leandro Ford. Got a great price. Unfortunately there was a non-Ford alarm installed, which damaged a panel where it was mounted. I asked for it to be removed/fixed and they agreed. After waiting almost a month for the part to come in, the service department damaged my vehicles airbag, taking out the non Ford alarm, and couldn't return the car to me as promised. When I arrived to pick up my brand new car it had a scratch in the bumper that was NOT there when I dropped it off for service.
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