Absolutely HORRIBLE! Never again! I highly recommend avoiding this place at all costs when deciding where to buy your new/used car! My wife and I bought a used Enclave from this dealership in December of 2013.\r
3/26/14 car went in the shop. Recalled part as well as the heated driver?s seat didn't work. Crap warranty and they wanted $800 to fix it.\r
5/20/14 in the shop again. another recall and electrical issues.\r
9/17/14 my birthday and the car is once again in the shop for a few days due to yet another recall as well as some electrical failures with the car.\r
12/9/14 in the shop yet again. Steering and suspension had failed. Also some fluid/oil leaking. Great! \r
2/11/15 in the shop again. Check engine light was on. Seemed to be electrical issues and ignition coil needed to be replaced. They were going to charge us $400 for it but I was not having it. I called the owner Michael Salerno and left him a voicemail but he never called me back.\r
2/24/15 in the shop again! Other coil went bad. \r
2/27/15 and again in the shop. This time the rest of the coils needed to be replaced. I then spoke with Michael Jr directly! While in Michael?s office I had quite a lengthy conversation with him about our car and any type of resolution that could be brought to the table. He said to me that this car was only going to get worse and he suggested that the best thing to do was to get us into a different car with the same payment bracket. I asked what I would do until then with a warranty that means nothing that I?m paying for monthly. He said to me and I quote ?If anything goes wrong with this vehicle while we are trying to get you in a new one, then bring it back, bring it to my attention and we will take care of it?. So I asked ?Pretty much you guys are going to be my warranty and I shouldn?t have to worry until I get into a different car?? He said and I quote ?Yes?. \r
3/31/15 In the shop again! This time let?s add the harsh shifting delays and fuel injection service that they nailed us for! \r
5/28/15 our AC stopped working. I called and spoke with Michael Jr. and he told me not to worry, to just bring it in and they would take care of it.\r
6/3/15 my wife went there with the car and she had called me letting me know that it would be $305 to do it. She said they had spoken to Michael Salerno Sr. and he had offered to eat half the cost. I told her to have Michael call me. Instead I get a call from a Terry. She was calling on Michael?s behalf and said that Michael is still going to honor the offer of half the cost to do the repair. I then told her and I quote ?So the meeting that Michael Jr. and I had doesn?t matter? That whole deal was a lie and bulls**t!? Just like the finance guy lied to me about the warranty? Just like AJ is giving me the run around waiting for him to get back to me for almost 4 months on a car???? I then told Terry ?Tell Michael that his offer sucks a** and I expect a call back from him?! She says and I quote ?I will give him the message?. I immediately took my car to Dover Dodge and had a real sales guy look at my situation, address it, take my financing application, showed me a few vehicles, choose a brand new vehicle submit everything to the banks, got approved and walked out with a new car. This was all the proof I needed to see that Salerno is not only filled with a bunch of liars, but that their sales team represents exactly what the owner portrays himself to be ? A DISHONEST JOKE!\r
6/4/15 still no callback from Michael senior but I'm in a new car thanks to a real dealership!\r
Steer clear from Salerno Dealerships! Firm warning!!!!
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