I do not recommend buying a pool from Aqua Leisure. I bought a 15' above ground pool in June 2013. The installation took longer than they promised but once it was in, I forgot about all the waiting. I was very happy with our purchase. Then, just two weeks later, our liner got a hole in it directly below the ladder. I called and was told that I should have bought a mat that goes under the ladder to prevent this. I told them that I did, in fact, buy the mat, but that the mat never stayed on the bottom of the pool, it just floated to the top. The man on the phone agreed with me that the mats do not stay in place. \r
\r
I was told that someone would be out to patch the hole within the week. I waited almost 3 weeks and no one ever came. I ended up going there and buying the patch myself to fix the hole. When I mentioned that someone was supposed to do it for me, they couldn't care less. I patched the hole and the patch held until this past winter 2014/2015.\r
\r
I decided to just have the liner replaced at the beginning of this season instead of worrying about another patch. I went to Aqua Leisure on April 9 2015 and bought my liner. I got in touch with the installer (who I do highly recommend). I was told that they gave me the wrong liner. They never checked my contract to see what type I would need. I was told that they would have to order the correct one and was charged an additional $60 on top of the $189 I already paid.\r
\r
I still wasn't too disappointed, I figured things happen and the wrong liner could have been sold to anyone. But now my pool had no liner and no water in it, which made it very vulnerable to caving in. They said they would see if they could put a rush on the correct liner.\r
\r
I just today, May 19th, had the correct liner installed. And through all of this I was calling and questioning (politely) when the liner would arrive... they NEVER ONCE apologized for the mix up or kept me up to date on the arrival of the liner. They were, in fact, very rude to me whenever I asked about it. I am not a complainer and have never written a bad review on anything before today. I would NOT recommend going to Aqua Leisure. They seem to be in the business of selling new pools and then having no accountability afterwards. Their customer service is terrible. The way they talked to me was terrible. At one point I asked to come into the store to get my money back and was laughed at. \r
\r
Do yourself a favor and go somewhere else! \r
\r
The one good thing I can say about it is that the installer they recommended to me (Ray K.) was great! He got here and installed the new liner immediately upon receiving it. He is professional and very kind.
more