As new homeowners, we were afraid what to expect when we realized the drain in our laundry room was backing up with sewage. To make matters worse, it was a weekend. I searched for local plumbers online and found Roto-Rooter’s website, which said that they didn’t charge extra for weekends. I also saw excellent reviews for them not only on their website, but on many other pages as well. Bill came the next morning to diagnose the problem, which ended up being extensive. Throughout the whole process of diagnosing to fixing the issue, I can’t say how impressed I was with these guys. We worked mainly with Bill, Dan, and Ed. They constantly kept us in the loop about when they would be arriving to work, describing in detail the work that was being done, and ultimately, were very knowledgeable, skilled, friendly and kind. This was a huge factor for me, as the substantial amount of root and pipe damage we had was upsetting, and the guys at Roto-Rooter were nothing but understanding and helpful throughout the entire job. The workers that came to my house were honest, and really went above and beyond. I feel that Roto-Rooter has not only the advanced equipment needed for large-scale issues; they also have plumbers with the know-how and experience to execute the project successfully. They made a bad week a little better, and I will always remember that when it comes to recommending Roto-Rooter to friends and using them again in the future.
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