I brought in a purse of mine that had a rip in the leather piece that holds the shoulder strap to the bag. It was shipped out and when I came back to pick it up a little over a week later, it was fixed and looked brand new. I was very pleased with how quickly it was fixed and how inexpensive it was to have it shipped and fixed. Now if I ever need anything fixed again, I know exactly where to go! And it's about five minutes from where I live too…talk about convenient!
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