The hotel was nice, we had an issue with air conditioner - worked great at first, but in the morning when we turned it on again, it smoked or something and the smoke detector went off. (boys did everyone in the room wake up after that!!!). But the hotel was quick to change our room - once a new one was available after checkout. This was great service to me, things can always go wrong, but how the hotel handles it is what makes or breaks it for me. And they were great.
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