Disclaimer: I always have a fear of dealerships charging way more than necessary for services. Service: oil change. Representative: Shelton Jackson. I had visited this location on a Saturday afternoon 15 mins before they closed and asked if they could do an oil change. Shelton greeted me and declined the service since they were done for the day. I respected the decision because I work in a bank. When we are about to close WE ARE ABOUT TO CLOSE. I asked him what the hours were on the weekdays he said 7a to 7p and he even gave me a tip of coming in the evening because it wouldn't be so busy. Which leads me to Monday. As soon as I arrived I was greeted by Shelton again. I asked for an oil change and he remembered me immediately. He ran my information noticed that I had never been there an told me my first oil change would be on Martin Honda Main Line. I was ecstatic because of my previous ordeal with my oil change just 3 days prior. (Read my review prior to this to see what horrendous experience I had with another mechanic.) It took a good 30-45 mins for the oil change to be completed. When Shelton called me up he stated they changed my oil and filters and rotated my tires for me ALL for no change. For me it's not all about the services being free it's about this dealership making it there priority to go out of their way for their customers. Shelton had no idea what he did for me because I never told him what happened days prior. He just did what he thought would be best for me without trying to take advantage and charge me up. I appreciate Martin Honda Main Line and will be using them from now on.
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