I use National for my business travel because it allows me executive status where I can pick my vehicle and get into my rental quickly. This service is not available in Des Moines. I was going to be charged 40.00 extra for any upgrade that I would normally just pick myself for no charge. Waiting in line for a car takes forever. When I got the car there was no ice scraper. This is winter in the midwest so had to buy my own. They did give me a small discount for the scraper so that was a plus. Tank was not clear full. When I got the bill it stated we hope you liked your free upgrade, however there was no upgrade. Disappointed in this particular National Rental site.
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