Absolutely horrible experience. They have an ok showroom and their prices seem competitive but the customer service and competence of employees leaves much to be desired. They told us they would call us and tell us the price of our tile prior to ordering it. They never called us (this would be the first of MANY times they didn't return calls) before they ordered the tile. When they told us the price AFTER ordering it we told them it was too expensive ($34/sq ft!!!) and they told us we were stuck with it because it was a special order. When it FINALLY arrived after several weeks, it was the wrong tile! I was assured the correct tile would be to us within a week. No such luck. Try 2 weeks. They ordered the wrong tile for one of our bathrooms as well. That wasn't too bad though because we never would have received the tile we wanted in the first place. I found that out after going into the store to enquire about why our order wasn't here yet. Instead of calling us to tell us that the tile was stuck at sea due to a shipping strike, they waited for me to go in and ask about it. CUSTOMER SERVCE FAIL #2. We informed them we needed to finish our basement so a terminally ill parent could move in. We were assured they would put a rush on our order. It will be here next week, it will be here next week, it will be here next week. Now 7 weeks later we finally have all of our tile because I drove to their Salt Lake supplier to pick it up myself! How about some customer service and accountability? How about you go to Salt Lake and get the tile? Several times when we called or went in they had no clue who we were and couldn't find us in their system. I'm absolutely dreading having them put our carpet in but because they have us bent over a barrel and don't allow refunds, we have to continue to deal with this ridiculously incompetent staff of buffoons. This experience has been horrible and incredibly stressful. We've had to reschedule every contractor around the delays caused by Buy Direct. My terminally ill father-in-law has been sleeping in my 9 yr old daughter’s day bed while my daughter sleeps on her 10 yr old brother’s floor. Nice...thanks guys. We were advised by others to use Contempo but made the mistake of going with Buy Direct. Lesson learned.
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