I WORKED WITH FREDDY AND HE WAS THE WORST SALESMAN THERE IS. HE TOLD ME THAT IF I DIDNT BY A CAR THE HE WOULD TELL THE CREDIT COMPANY THAT I DIDNT LIKE ANY OF HIS CARS AND THEY WOULD NEVER APPROVE ME FOR A CAR AGAIN. HE GAVE ME 3 CARS I COULD CHOSE FROM ONE HAD STRUCTUAL DAMAGE (AND THAT IS STILL THERE SO BE CAREFUL) I TOLD MIKE THE MANAGER ABOUT ALL THIS AND HE JUST BLEW ME OFF LIKE I DIDNT MATTER THEY ALREADY FORCED THE SALE SO THEY GOT THERE MONEY. ALL I CAN SAY IS BE VERY CAREFULL WITH THIS DEALERSHIP.
RESPONSE FROM Van Horn Hyundai:
Hello Mr. Myers
Thanks for sharing your info and again we apologize for things that got in the way of you not having a better experience. Sounds like some of the information didn’t get transferred between a few of our employees and this may have been what caused an awkward situation. We provide a service by selling automobiles to people that contact us. It would appear that this service was done in your case and you left with an automobile that you felt met your needs. I understand you were upset with some issues that have come up since that purchase and again our service center staff has taken care of those. My staff and I have spoken about your complaint mentioned having only a few choices, and it was determined that they were the best choices that we had to offer. I’ve had further discussion with my staff and your stated experience to better improve our normal high level of customer service.
Sincerely,
Mike Tasche
General Manager
Van Horn Hyundai Mazda
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