My van had an easy fix; however, it is an adapted van which muddied the water. Wesley Rasmussen was my service advisor and took the bull by the horns. He coordinated the process with the Ilderton Conversion Company's service manager here in Charlotte. The failed part turned out to be a Toyota supplied part, which was replaced. Due to the conversion it was not in it's normal location. Ilderton will compensate for the additional labor required to fix the problem.\r
Wesley did a great job to get me back on the road.
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