The office staff are very friendly and helpful! It was very easy to book and check in (door code!). We had a wonderful time in Room 103. It was very clean upon our arrival. Our room had a very comfortable queen sized bed, fireplace, and jacuzzi. What I loved most was this room and Room 102 are part of a duplex that sits off to the left of the office and in front of the pool (it felt a little secluded!). The duplex resembles a cabin so it was nice and rustic! A stream runs behind the duplex and at night, you can hear the water running. It's so peaceful. The room was very clean, well stocked with towels and toiletries. We stayed 6 nights (we got the awesome 3 nights-1 free deal). This was a major cost saver for us. I was worried about how quality we were going to get for a $300 trip but we were wow-ed! I would not recommend this room for families as it would be a tight fit for more than 2 people but for couples, it's ideal and romantic! The location is great, we were able to walk to few blocks to the strip (in snow and cold by the way) no problem. It has great access to the Village and Ripley's Aquarium. We were able to the cut through the Village and be right on the strip quickly. I have read the other reviews and this was NOT anything like our experience. The only complaint we had was there was a big snow storm while we were there and the office was closed. We did not get maid service for a few days but we were brought towels and our trash was taken out. This is a very minor thing in our eyes as it did not affect our stay. I would just recommend they be better prepared for inclement weather (though this storm blew in overnight so we have grace!). This is not the fanciest hotel we've ever stayed in but for the price, you just can't beat it. Don't expect the Hilton! We would stay here again when we return to the Gatlinburg area!
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