We were having a horrible catastrophe with our plumbing right before the first predicted blizzard of 2015. We were getting a backup of sewage into our sinks in the basement and our bathtub. We have 5 people living in the home-two be elderly, including my mother who has dementia. Believe it or not, we had the flu at that time and could not use the toilet. It was very stressful with everyone being sick and this plumbing issue happening at the same time. I contacted Roto Rooter the night before the blizzard, by computer to request an appt for the next day. They came by early afternoon. The first worker came with an 85 ft snake, but could not completely clear the tree roots and clog. He saw my anxiety and tried to contact the team that could send out a jet stream power machine, which could reach 135 ft to flush the pipes. He stayed for an extra 1/2 just to make sure the jet stream machine team would come before the storm got worse. It had already started to snow heavily, so this was a sacrifice on their part. I did not get charged for the first attempt to clear the pipes, because that is the policy of Roto Rooter to not charge if they can not fix the problem. \r
With the pipes being old, the jet stream team reduced the pressure of the machine to protect the pipes from breaking. We were given a 6 month guarantee that if the problem was not properly fixed, they would come back free of charge. All in all, my experience with all the workers has been very amazing in this day and age, when good service is hard to find. They tried to work with us in every way, including coming back free of charge to check a separate issue having to do with a fill valve problem with our toilet. I would recommened Roto Rooter for their professionalism, team effort, quality of machinery, warranty on the work done, and levels of service to make the job more efficient. Whether it is a simple or serious problem, Roto Rooter can help! my location is bridgeport,ct
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