So far I am very satisfied with Capital's service. I only say "so far" because I will also be getting my home's ducts cleaned in mid-December. I trust they will do a good job with that as well.
I originally contacted three vendors... two from the Racine area and Capital. One of the Racine vendors (the president of the company) replied to my online query stating he would have his office get in touch with me. I never heard from them again. The other Racine vendor and Capital got back to me as a result of my online query. In fact, Capital called me within 20 minutes of my submittal. In the end, I went with Capital simply due to the thoroughness of Chuck's presentation and follow-up. He seemed to know what he was talking about and filled us in on many details as well as made suggestions. When he left us after our initial meeting, we knew exactly what equipment he was quoting. This is in contrast to the other vendor, who did not even state what size furnace (BTU rating) they would be installing. Perhaps we would have learned that later on, but it struck me as a lack of details.
We received several calls from Capital where they made sure we knew what the installation schedule would be. The morning of the installation, we received (as expected) a call from one of the installers indicating that they were twenty minutes away. Both installers were very pleasant and professional as they went about their business. The installation looks very neat. Even though it is a retrofit, it does not look like a "cob job". I am very pleased with the final product. The installers were able to finish everything within the day. The only thing that required attention the next day was additional electrical work. The electrician was very pleasant and professional as well. He arrived at mid-morning and was finished by approximately 1pm. The HVAC installers and the electrician cleaned up after themselves. There was no mess left behind.
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