I have a rental property and the tenant moved out. There was one bedroom with a few stains and pet odor in the carpet. After the cleaning I could not see or smell any noticeable difference from before the cleaning. I also had two other bedrooms cleaned. The tech was there less than an hour. Since then, I purchased an ultraviolet light and used the PetsMart brand of odor/stain remover and taken care of it. Should have done it myself first. $223 lesson learned.
RESPONSE FROM Cosmopolitan Carpet Cleaning:
Mr. Cox, We are so sorry that we fell short of your expectations! We do offer a 10 day guarantee on carpet cleaning but we did not hear from you that you were not satisfied? I would like to clarify that the total was $223.00 tax included. The carpet cleaning was $107.00, the stretching was $25.00 which we discounted as our minimum repair is $45.00. We did pet treat in one room and we do have much success with our pet treatments. We have customers tell us they love the scent which makes it hard to believe you couldn't smell any difference ? I wanted also to clarify we checked our tracking system and our tech was there 1 hour not less.
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