I spent over $1400 on a 60K service and had a headlight replaced. The headlight was replaced and misaligned so I had to return to reinstall. I also noticed that my oil was a half quart low just after the service and my the water levels in my battery cells were low. I mentioned this to the service rep and that I had already topped off the items I mentioned. No apologies, no offer to remedy the situation or any other concessions were made in spite of the fact I was returning to repair their inadequate service.
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