My bad experience has been over a year ago. When i hear their jingle, i cringe.
The tech was out to do my a/c tune up. He was outside and said he would be a while outdoors. I quickly jumped in the shower and when i got out, my technician was outside my bathroom about a foot from my glass shower door.My bathroom in the back part of the house does not have a door, but does have several mirrors. He had no reason to be back in that part of my house. It was no where close to my HVAC unit. I am a man, but was very uncomfortable with him standing outside my door when i got out of the shower.Idont know how long he was out there either. I called in and reported it to their customer service dept and wanted to talk to the owner Steve. I was told he was out of town but would return in a day or so. He never called me. His Operations Mgr called me, his sales mgr called me but Steve ( you have my undivided attention until my phone rings) Burbridge never found time to call.
I have requested to be off their mailing list and call list, yet just this afternoon i got another call for my tune up. Can you trust them with your house keys- i dont know, i do know that i DONT.
Hope this finally gets your attention - Steve!
more