I went in for an oil change and replacement of windshield wipers. I expected it to take 45 minutes to an hour ( I was the first appointment) at the most. After 1.5 hours I headed back, concerned. I found them still working on my vehicle, trying to check an air filter I never knew I had. I told them to stop, I had to get to work. Although I appreciate the effort to offer other needed services, permission should have been asked before tearing apart another part of the vehicle that had nothing to do with what I came in for. 2 hours for an oil change is too long. Yes, I still do trust Mike and this company and would recommend them, but will make it clear what time frame I have available for them.
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