I went to the clinic on Monday, 09/08/14 to see if they were able to take some staples off my dog due to a surgery she had on her neck. As I approached the front desk and asked the older woman (receptionist) if they were able to remove staples from my dog, she gave me a HORRIBLE look, as if she was bothered with my question. The receptionist then asked, ""ugghh, what happened to the dog? why aren't you taking it where it got the surgery? Is this your first time here?"" ( she said that in such a bad manner) I don't really know how the vet would have treated my dog or I do not want to criticize the clinics overall work. However, the way that the front desk personell greets new or current members will have a large impact on the retention and marketing of the clinic. I am very upset at the service this woman provided me with on that day. I did not say anything to her, I just walk out with my pup in hand. I will NEVER go there again and I will NEVER recommend anyone to go there for ANYTHING.
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