I just saw that last review and although it did take time for our blinds to come in I had my whole house done by Ken. We also had Budget Blinds and another local blinds company competing. Ken upgraded us for the same price as the other company and I love my blinds. One broke a year later and I called Ken today and he is coming out tomorrow to look at it to see if he can fix it without ordering a new one. Our blinds are the cordless and one huge window blind broke. Overall, Ken is very easy to talk to and called me back ASAP when I called with my problem. He even came out on the weekend to install my blinds because he was backed up.
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