The windows are of very high quality however they are overpriced. The installers did a very good job but 5 out 16 of the windows had issues closing & locking properly. The service rep that came out to assist the installers with the problem was not knowledgeable at all and quite discourteous & short with me when he couldn't solve the problem. Basically telling me that I'd have to live with the issue. The installer finally contacted the regional general manager who then instructed him on how to properly fit the problem windows. He then showed us the method to do this should we have problems in the future.
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