READ THIS. DO NOT USE THIS COMPANY. They showed up on time and loaded everything up but they were in such a rush doing it they left without even closing the trucks back doors. My neighbor ended up running down the street to catch them and let them know. When they got to our new house and started unloading I started seeing problems. They broke the corner off of one of my garage cabinets that can’t be repaired. Later as our coffee table comes in it has dents and scratches all over the top of it. And finally our bedroom dresser ended up with two large scratches and a dent and when I pointed it out they laughed about it and said “what is that number three”. They were extremely unprofessional and didn’t even apologize they just said insurance will take care of it.
Now the really bad service starts. I get a hold of Christina in the office and she tells me to fill out this report for the claim which I did. I emailed it in and hear nothing back at all. Finally I get in touch with her again and she tells me I need weights for the furniture in my report. I don’t know about any of you but I don’t have a furniture scale in my garage. Then she tells me I need an inspection and estimate from a furniture repair company. She recommended Furniture Medic’s who ended up providing a report. During the time I waited for this report I get a settlement letter from them for $177. I called and complained saying this was ridiculous and that to be honest the main thing I really cared about getting repaired was the bedroom dresser and the rest was not big deal. I thought that was very generous of me. She told me to send in the report when I got it and she would see what they could do. I email the report which showed over $1500 in damages ($651 for the dresser). Within 10 minutes I get an email back saying the original offer is all they will pay and that was it. Again there was no apology.
There standard insurance only covers 60 cents per pound of damages up to 100 pounds each item. They never tell you this up front or on their quote. There quote gives you a minimum valuation but this is very deceitful. That number is only the maximum amount they will pay based on the 60 cents per pound. Mine said $1784 so I didn’t buy any extra insurance since they said it covered that amount in their price. The only place it talks about this is on the back of the paper they have you sign saying they delivered everything on your list. DON’T SIGN IT IF YOU HAVE DAMAGES AND DON’T PAY UNTIL YOU SETTLE.
Spend a little extra with someone else. These people are low end, rude and don’t care about you or your furniture. If you read through all the reviews you will see my situation is very similar to many others. Good luck with your move.
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