Dear Owner of A-1 American ,\r
On July 3, 2014 I feel that you completely put me through the wringer. I chose you because I watched Channel 13 and saw your commercial and your support for the local military in which I feel very strongly about. My ac was out and your company gave me a window of 12-4pm and showed up at after 5pm. David Sloan spent less than 20 minutes to repair a Capacitor ($5- $15 part which I can buy locally). A-1 American initially charged my wife $592 and then he offered a 15% off web discount. My wife called me and when I got mad the tech gave another 15% discount. So the question is, how can you justify charging $592 for a $5-$15 part. My justification is: 1.) my wife was there and not me and you took advantage of her 2.) 4th of July was the next day and you knew I was hosed 3.) Hurricane was next day and knew I was extra hosed 4.) It was our rental property and tenants were getting ready to come home from work. I drove to your office on Tuesday July 8, 2014 and spoke to a manager who chased his tail for 30 minutes and talked in circles. I feel that you are ripping people off and it is not right. The average repair cost on a capacitor is $150-$200 and in rare circumstances $400 being the max...aka extra screwed weekend call on a 100 degree day. I was told by your arrogant manager that since I would probably not return that you would most likely not do anything. That really makes me mad. Why would you not encourage return business. Please call me to discuss. You have my business card that I dropped off with him and my info from invoice. I would like a fair price and that is all I asked from the start. Your lack of customer service is very disappointing. I look forward to your immediate response before this goes viral. \r
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Sincerely, \r
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A very broke A-1 American customer\r
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