I reserved a small car online, but when we showed up, all they had for the amount we'd already paid online was a gas-guzzling Impala. Disinterested employee said if I wanted an Accord, which was one of the cars shown as available at our price point online, we'd have to pay more. That disinterested employee admitted she wasn’t honoring our resevation beacause she thought she could get more for the car from another customer.
more